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First, locate the receiver found under the tablet (see picture for reference).
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Unplug it and replug it back in to the "USB 3.0" spot. Check to see if a red light starts blinking on the back of the receiver.
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Test with a beacon to see if users are being picking up in that room now.
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If there isn't a light or if users still aren't being picked up, the receiver will have to be replaced. Contact SyncTimes to get it replaced.