Better understand visits/hour and cycle times.
The Productivity/Patient Flow report displays the details of productivity (visits/provider) on the left-hand side and patient cycle times, including survey response, patient alone time, time spent with staff, and time spent with providers in the right column.
The donut chart at the top of the report breaks down the various stages of a patients visit by time spent in the waiting room, with staff, with the provider and alone.
The line charts at the top right display trends over time for Visits/Provider Hour (left), and Patient Flow (right). The goals (green line) for these charts are determined by the organization and updated by their SyncTimes account manager.
Hint: Click on any of the bars in the bar chart to drill down and learn more about that specific week, provider or department. The associated reports will update dynamically.
Visits/provider hour is calculated by dividing the number of patients visited by the cumulative number of hours worked in a day when patients were seen.
For example, on a given day Dr. Sanchez sees patients at the following times:
7:58 am
8:17 am
8:45 am
9:20 am
10:37 am
11:12 am
11:31 am
1:45 pm
2:23 pm
2:54 pm
3:23 pm
3:40 pm
4:05 pm
4:25 pm
Dr. Sanchez saw a total of 14 patients this day which becomes the numerator.
The denominator is calculated by adding 30 minute blocks of time (the first half of an hour or the second half of an hour) together whenever a patient is seen, in this case there are 13, 30-minute blocks of time when a patient was seen so Dr. Sanchez worked for 6.5 hours this day. (Notice that the last two patients of the day were seen in the second half of the hour which counts as .5 provider hours.)
13/6.5 = 2 patients/provider hour.
Detail
The details tab provides granular information about exam room utilization including the times when patients, staff and providers are in each room.
