If the patient isn’t appearing, first check the EHR mapping, then follow the steps below.
Check EHR Mapping
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Does the provider exist in SyncTimes?
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Is the provider "linked" in SyncTimes?
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Does the provider have assigned rooms in the corresponding department?
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Should the provider be "locked" to that department?
Use a patient MRN to search EHR Message History in the Patient History Report in SyncTimes
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Is SyncTimes receiving the right messages?
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Was the patient "imported"?
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If the patient was "not imported," why?
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Was the patient not "checked in" by the front desk team?
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Were there duplicate appointments?